...High Speed Internet Via Radio
As compared to an
internet satellite dish, Advanced Broadband's small antenna
is nearly unnoticeable.
view from the top of one of Advanced Broadband's "Points of
H U H ?
Updated February 2010
We offer fast
internet service in areas not served by the wired phone companies or
Advanced Broadband offer?
internet. ACS LLC, our parent company, also offers consulting, digital phone, and
dialup internet service.
guarantee I can get internet service at my home?
exactly do you live? By using your street address, our radio link
test tool will indicate if we may, might, or do not have usable coverage
at your location.
How is this
installed and what is involved?
is installed similar to a very small outside FM radio antenna - with a network cable
running inside to a router. From the router, you can connect a
network cable to your computer. There have been some cases where the length /
complexity of the network installation have exceeded what Advanced
Broadband considers to be a standard install. If this applies
to your installation, we will notify you.
Do I have to
purchase any equipment?
is provided after the service agreement is signed. The radio
equipment rental is included on the monthly service bill. You
will need to purchase a router if you wish to use more than one
computer ; or you can lease one from us for $5 / month.
installation team will verify your connection is working from the
router - which is connected to our equipment. You are
responsible for equipment connected on your side of the router.
Is there an
Yes, there is
In rare cases, the cable installation for our equipment has exceeded
what Advanced Broadband considers to be a standard install. If
this applies to your location, additional charges may apply, and we will notify you
of this. For more information on installation fees in your area, see
Is there a
monthly service fee?
Yes it is
$65.00 a month for home users, and $85 a month for business users,
with a 12 month agreement. This includes your radio equipment rental.
See pricing for more information.
Broadband will bill your credit card through an
electronic transaction or you can mail a check or money order in to
us. We also accept paypal from our homepage. Invoices are emailed in pdf format ; If you require a
paper statement, there will be a $2.00 per month billing charge.
Is there a
disconnect fee if I am displeased with the service?
If we agree
service is an issue, a 30 day refund policy applies. After 60 days
it is $200.00 (as you are terminating your contract early).
Can I have
more than one device on the service?
Yes. We often
see more than one computer connected to our service - as well as
Tivo, etc. You are responsible for equipment on your side of the
Advanced Broadband router.
How long does
it take for Advanced to install the equipment?
hours, but occasionally it takes longer. Advanced Broadband tries very
hard to work with your schedule and availability.
Post Office Box 547
Cullman Alabama 35056